The Team
“The best public-sector innovations are grounded in the realities of how cities actually work.”
We take a multi-disciplinary approach to problem-solving, drawing on diverse professional backgrounds and lived experience to examine challenges from multiple perspectives. By integrating research, design, data, and operational expertise, we translate complex issues into clear, practical improvements that work in real-world city environments.
Through continued participation in the Johns Hopkins Bloomberg Public Innovators Network, we remain connected to leading practices in public-sector performance and service improvement. This involvement allows us to stay current on emerging techniques, exchange insights with peer cities, and draw inspiration from proven improvements being implemented across the country—ensuring our work in Mobile reflects both local needs and national best practices.
2023 Citylab - Washington D.C.
Jayson works as a strategic advisor and partner to city departments, supporting leaders and staff as they navigate complex operational challenges and work toward sustainable service improvements. His role centers on helping teams clarify problems, align around shared goals, and move from complexity to action in ways that strengthen day-to-day operations without disrupting existing authority or expertise.
Trained as an industrial designer, Jayson’s early work focused on human factors, systems, and usability in physical products. He brought this background into public service through the City of Mobile’s Bloomberg-funded Mayor’s Innovation Team, applying design and research methods to complex municipal challenges such as blight reduction, permitting, 311, and parks operations. Over time, his role evolved from hands-on design and facilitation into team leadership and, ultimately, the creation of a permanent internal improvement function for the city.
As P&I is being established, Jayson is focused on shaping it as a delivery-oriented platform rather than a project shop. Drawing on his experience leading OSI, his approach emphasizes systems thinking grounded in day-to-day operations, mixed-methods insight that balances qualitative understanding with performance data, and structured collaboration that builds shared ownership within departments. The goal is not novelty, but follow-through—helping teams clarify problems, make practical improvements, and create a foundation that future team members can build upon.
Jayson has worked closely with executive leadership, department directors, frontline staff, and external partners to support service reform, performance tracking, and cross-department coordination. His work has been recognized through continued involvement with the Johns Hopkins Bloomberg Center for Public Innovation and peer city networks, including ongoing invitations to participate in national convenings, reinforcing a commitment to learning from what works elsewhere while adapting solutions to Mobile’s unique context.
At the core of his work is a simple belief: the strongest improvements happen when people closest to the work are supported with clarity, trust, and the right tools to succeed.
Raul works as a Performance Analyst with Performance & Improvement (P&I), supporting departments in understanding and improving service performance through clear, reliable data. His role focuses on helping teams define meaningful metrics, identify gaps in data quality, and translate complex information into practical insights that support day-to-day decision-making.
Raul brings a broad background in operational analysis, performance reporting, and organizational support across multi-site and franchise-based environments. Throughout his career, he has worked closely with executives, managers, and frontline teams to improve visibility into operations, strengthen accountability, and support more informed decision-making. His experience spans reporting system development, internal auditing, performance benchmarking, and process improvement—always with a focus on connecting data to real-world outcomes.
Prior to joining the City of Mobile, Raul held leadership roles where he developed enterprise reporting environments, supported strategic planning, and helped organizations better understand how financial and operational performance intersect. His work included building dashboard systems, evaluating performance trends, and creating tools that allowed leadership and staff to see where operations were succeeding and where adjustments were needed.
Raul is known for his ability to make complex information accessible and useful. He works to bridge the gap between technical analysis and everyday operations, helping teams move beyond raw numbers to a clearer understanding of what is happening and what actions to take. Fluent in English and Spanish, he also brings strong communication skills that support collaboration across diverse teams and departments.
At P&I, Raul contributes to building reliable performance tracking, improving data practices, and helping departments use information with greater confidence. His work supports a broader goal of making city services more transparent, consistent, and responsive over time.
Raul’s work is grounded in a simple principle: data is only valuable when it is trusted, clearly understood, and used to guide action.
Johnathan serves as a Project Manager with the City of Mobile’s Performance & Improvement (P&I) team, supporting operational improvement initiatives across Public Works. He works alongside department leadership, supervisors, and frontline employees to coordinate projects, improve processes, and translate operational needs into practical, sustainable solutions.
A Mobile native and graduate of the University of South Alabama, Johnathan has spent nearly his entire life in the community he now serves. He earned his Bachelor of Science in Interdisciplinary Studies with a minor in Business Administration in 2018. His interdisciplinary education laid the foundation for a career centered on connecting people, processes, technology, and information to solve complex operational challenges.
Prior to joining the City of Mobile, Johnathan spent more than a decade working in business analysis, project coordination, process improvement, and operational support within manufacturing, industrial, and maritime environments. His work frequently placed him at the intersection of multiple departments, where he worked to understand how information and work moved through an organization, identify inefficiencies, and develop solutions that improved communication, accountability, and access to information.
Throughout his career, Johnathan has led and supported efforts to move organizations away from fragmented spreadsheets, paper-based processes, and repetitive manual work toward clearer digital workflows and centralized systems. In one initiative, he redesigned a multi-department reporting and audit process involving more than 10,000 individual data points, transforming work that previously required days into a process that could be completed in minutes. He has also helped transition disconnected documentation into cloud-based processes that improved collaboration, visibility, and consistency across departments.
Johnathan approaches improvement by first understanding how work is actually performed. He believes meaningful change begins by working directly with the employees who use a process every day, understanding the challenges they encounter, and developing solutions that make their work easier and more effective rather than simply adding new procedures or technology.
At P&I, Johnathan brings that approach to projects from planning through implementation, coordinating people and resources, supporting the adoption of new processes and tools, and helping ensure improvements continue working after rollout. His experience helps bridge the gap between identifying an opportunity for improvement and successfully putting that improvement into practice.
Johnathan’s approach is guided by a simple principle: the best process is not the one that looks best on paper—it is the one that works for the people who have to use it.
Open Positions
Service Designer <- Apply now
Map, redesign, and clarify how Public Works services operate. You’ll co-create service blueprints, journey maps, SOPs, and design tools that become the foundation of the city’s improvement framework. Ideal for someone who loves research, facilitation, and turning insights into clear, realistic solutions.
