What We Do

Housed in Public Works, P&I is charged with providing ongoing capacity for innovative approaches that improve the operation and delivery of city services.

We combine qualitative design, quantitative performance management, and hands-on project support to help departments meet their service delivery goals.

  • Monitor and improve service performance

  • Identify inefficiencies and cost-saving opportunities

  • Support departments in updating workflows and procedures

  • Align people, processes, technologies, and data

  • Design clear operational tools, SOPs, and service blueprints

  • Develop dashboards and performance benchmarks

  • Assist staff in transitioning to improved systems

  • Provide pilot funding for small-scale solutions

 
 
Meet the Team